Warranty

Our Warranty Terms 

Full Kits

 

These items come with a one-month guarantee; this does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed faulty or beyond repair. If the customer has damaged the product in any way, we reserve the right to refuse a refund or return.

 

Batteries, Chargers.

 

These items come with a one-month guarantee and have a life expectancy of 5 to 8 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed faulty or beyond repair. If the customer has damaged the product in any way, we reserve the right to refuse a refund or return.

 

E-Liquids and Drip Tips

 

Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.

 

Atomizers, Clearomizers and Cartomizers

 

Not working on arrival. The customer must contact us within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this allotted period will mean that we cannot offer a replacement.

 

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